Troubleshooting
If you are using the RealOne player and are having trouble viewing the
above video, please try the following: Vertical Lines - If you are seeing vertical lines
instead of an image, you should download all of the updates from
the Real site.
Black Box - If you are seeing a black box, you may
have a hardware configuration problem. There are two
possible solutions to this problem:
- Right click in the black box and from the pop-up menu,
select "Play in RealOne Player". The
player should appear and play the video correctly.
- Open the RealOne player and select Tools /
Preferences / Hardware.
In this window, disable the checkbox labeled "Use Optimized
Video Display".
|